58" Core Uni Trax 1000 Cargo Tie Downs Default Title

SHIPPING POLICY:

Shipping of a DECKED system anywhere in the continental U.S. is included in the purchase price of the system.

Accessories will ship separately using UPS or parcel ground, and the consumer will be charged at prevailing rates based on delivery address.

Our systems are shipped via LTL freight; DECKED covers the freight for systems:

• RECCOMMENDED: If delivery is to a business address, the freight company assumes normal business hours and delivery will happen between 8-5 pm Monday-Friday.
• If delivery is to a residential address, an appointment will be made by the freight company/driver directly with the consumer to arrange for delivery.
• DECKED will provide a truck with a lift gate to get the freight to street level, if needed.

Our freight expense DOES NOT cover, and you will be charged for:

• Redelivery fee for any missed appointments
• Driver bringing the freight indoors
• Limited access fees (gates, security, low hanging trees, etc.)
• Moving the freight from the delivery address to another location

Make sure to inspect freight for any damage, indicate superficial damage to carton on delivery receipt and/or refuse shipment altogether if damage to product is visible.

DECKED 30-DAY RETURN POLICY:

Returns to DECKED must be made within 30 days of receiving the shipment and are subject to a 20% restocking fee in addition to return shipping costs. DECKED system returns must be unassembled, unused and in the original packaging. DECKED accessories must be in the original packaging, unassembled and unused. Call DECKED customer service for the return ship to address and for a return authorization code at 208-806-0251. Systems purchased from a DECKED reseller should be returned to, and are subject to the return policy of, that reseller.

If your DECKED system is received damaged or is incorrectly shipped by us please contact our service team immediately.

DECKED CUSTOMER SERVICE:
208-806-0251
SERVICE@DECKED.COM

DECKED 3 YEAR LIMITED WARRANTY

DECKED LLC warrants to the original purchaser of this product that the product will be free from manufacturing defects in workmanship and materials for a period of three (3) years from the date of the original purchase. If within three (3) years from the original date of purchase this product fails due to defect in materials or workmanship, DECKED LLC will replace any defective part at its option.

The original purchaser must contact the DECKED LLC customer service team and provide a description of the defective part, including digital pictures if requested, with the original purchase documentation as validation of warranty coverage or have previously activated their warranty online.

This warranty DOES NOT cover or apply to:

• Damage to the product due to misuse, mishandling and abuse
• Products not used in accordance with the manufacturer’s instructions or recommendations
• Product not assembled or installed according to manufacturer’s instructions
• Normal wear and tear
• Undeclared damage to the system during shipping, acts of God. In addition, consequential damage and incidental damages (including lost time) such as damage to persons or property are not covered under this warranty

REGISTER YOUR PRODUCT FOR ANY FUTURE WARRANTY NEEDS AS WELL AS TO BE INFORMED OF PRODUCT IMPROVEMENTS, ISSUES, OR SOLUTIONS SPECIFIC TO YOUR MODEL.

REGISTER YOUR SYSTEM

FAQ

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